Order and delivery terms and prices
Contact details of the seller
Mokkamaa
Kauppakatu 25
80100 Joensuu, Finland
business ID: 2080336-1
tel: 050-5624132
e-mail: mokkamaa(at)mokkamaa.fi
To order
The ABCs of Mokkamaa webshop
- We deliver throughout the EU
- Normal shipping time 1-4 trading days
- Delivery fee in Finland starting from 4,90€, orders over 50€ free of charge
- Delivery fee to the rest of the European Union 7,90€-16,90€ (orders over 100€ free of charge)
- Right of return for private customers 14 days, return costs are always borne by the customer. The returned product must be unopened, properly stored and in saleable condition.
- For chocolate products (especially pralines and figures), it is recommended to choose an additional service for fragile delivery (4€). It is not recommended to post chocolate in hot weather (daytime temperature above 25 degrees).
- We are not responsible for the costs incurred if the order has been placed contrary to the recommendations and the product has been damaged as a result.
Delivery time, methods and prices:
As a rule, we complete orders within 1-4 business days, usually already on the same or the next business day, if all products are immediately in stock. Products on backorder (this is indicated on the product page as "out of stock, backorder only") are those that we do not have in stock at the moment, but expect to receive more in a few weeks. Some products, such as Christmas calendars, may also mention pre-ordering. They can be pre-ordered even months ahead, but Christmas calendars and products ordered together with them are usually delivered at the same time in November. Also, some of the chocolate boxes will not be on sale until the end of November. You can order them already in October, but we will only ship the whole order when we receive all the products at once. An automatic acknowledgement will be sent to your email when the order is completed (sent). Please also check your spam folder or e.g. in the gmail offers folder, if no confirmation appears within the above timeframe.
Delivery Joensuu and surrounding municipalities
Residents of Joensuu and surrounding municipalities (postal codes 80100-83985) can choose either postal delivery, home delivery or pick-up. The customer can choose Posti, Matkahuolto or Schenker as the pick-up location. Home delivery can be ordered by Posti or delivered directly by us. We reserve the right to send your order by registered mail, if the size and shelf life of the products allow it. Ordered products can also be picked up from the store at Kauppakatu 25 Joensuu. If the order will be picked up by someone other than the subscriber, please write their name in the comment field of the order. The cheapest pick-up point package costs €4.90, and Posti's home delivery costs €12.90.
Mokkamaa's own home delivery option will only appear in the online shop once you have entered a postcode between 80100-83985. Home delivery costs 6,90€ for purchases under 50€ (postal codes beginning with 80xxx), and orders of at least 50€ are delivered free of charge. To 81100-83985 postal codes, home delivery costs €14.90 for orders under €100, and orders of €100 or more are delivered free of charge to your door. Deliveries are mainly made on weekday evenings, but other times can be agreed if necessary.
Once we have received the order with the home delivery option, we will propose the following available delivery times by SMS within 3 working days at the latest, from which the customer can choose a suitable one or suggest another time. Other details of the delivery can be agreed at the same time. You can also request a delivery date in the additional information field when placing an order. Deliveries will be made no later than 7 days after the order. If the recipient cannot be reached as agreed and the order cannot be submitted, for example. at the door, the shipment will be returned to Mokkamaa, where it can be collected at no extra charge.
Delivery all over Finland
In Finland, we deliver orders via Posti, Matkahuolto or DB Schenker. You can also choose to pick up from anywhere in Mokkamaa when ordering. If the order is picked up by someone other than the subscriber, enter their name as the recipient of the order or in the comment field.
Pick-up packages are delivered for pick-up to a pick-up point selected by the customer. Postage is from 4,90€, and for orders of at least 50€ 0€. We reserve the right to send the order by letter if this is possible considering the size and shelf life of the products and the weather situation. You can also choose to have your order delivered by Posti for 12,90€, and 0€ for orders of 100€ or more.
Delivery methods EU
We deliver orders throughout the EU. In the Baltic countries (Estonia, Latvia and Lithuania) as well as Sweden and Denmark, delivery can be ordered via Posti to a pick-up point or as home delivery by UPS. The pick-up point package costs 7,90€ and home delivery 12,90€. In the rest of the EU, the delivery method is home delivery. Northern Central Europe (Poland, Germany, the Netherlands, Luxembourg and Belgium) the options are Posti (€11.90) and UPS (€12.90), and elsewhere in the EU UPS (€16.90). Orders of at least 100€ are delivered free of charge throughout the EU.
We reserve the right to cancel an order if, for example, the shipping costs on an remote island are considerably large considering the size of the order. In such a case, the full order amount will be automatically refunded to the same payment method used by the subscriber and we will notify you of the cancellation by email.
Returns and refunds:
In webshops in Finland, consumer customers have the right to cancel the transaction in whole or in part and return the products within 14 days of receiving the goods. You do not need a specific reason for cancellation, but of course giving one will help us to improve our service. The product must be unopened and unused in its original packaging. Whenever possible, refunds will be paid to the same payment method/card used for the original purchase. Cancellations should be notified by e-mail to mokkamaa@mokkamaa.fi. The customer is responsible for the postage costs of the return, unless it is an obvious error on the part of the seller, such as the wrong product.
The seller is responsible for the costs of returning a product broken or otherwise damaged during transport only if the customer has chosen a carefully handled transport service subject to an additional fee at the time of ordering.
If an uncollected item returned to us is re-mailed, the customer will have to pay the actual cost of the mailing.
If you order chocolate in hot weather, we recommend that you inform us directly when ordering that it is ok for us to wait until the weather is more suitable for delivering chocolate. If you want your order to be shipped within normal delivery times in hot weather, we will not be responsible if the chocolate has been damaged due to temperature. Within normal delivery times, we try to take weather forecasts into account in any case. If you order chocolate in hot weather and cooler weather is promised in a couple of days, we will wait for the weather to cool down.
Always remember to check your order and products within two weeks of receiving your order!
Products on sale:
In the promotional products section, we sell products at a reduced price. We may lower prices for a variety of reasons: whether it's purely for the pleasure of pleasing you, to encourage you to buy more products at once, or to encourage you to buy certain products more quickly, for example if a best-before date is approaching.
Regularly, this stand has so-called package offers, e.g. the Tasty Coffee range, etc., which are always as fresh as the products sold at the normal price. Small discounts (less than 20%) usually mean that we have a lot of product in stock, but the best-before date is still at least a few weeks away. Discounts of around 20-50% or more usually mean that the best-before date is approaching. We only take products off sale on the best-before date. So if you choose to have your order shipped, it's possible that the best before date for such a discounted product will have passed by the time you collect your parcel. However, we will monitor the properties of products that are close to the date, and very likely they will still be fit for consumption when the parcel arrives.
All our products are dated "best before", and even our chocolates are dated from about four months to more than a year after manufacture, and they don't really go bad, but the flavour dilutes and the finer nuances fade over time. So all products are about as good a week before and a week after the best-before date.
Privacy:
All customer order and contact information remains with us and we do not use it for any purpose other than to process the order in question. We do not disclose them to third parties. The customer has the right at any time to request the deletion of his/her personal data and order history from our system.
About payment
We use Paytrail Plc's wide range of payment options to accept payments. You can also place an order for payment by invoice (prepayment). Please let us know by e-mail if you want to place an order on an invoice in the online store, and we will activate the payment method. In this case, after receiving your order, we will first issue an invoice, and process the order once we have received payment. For established customers and corporate/commercial customers, orders will be invoiced only upon delivery, with a payment term of 14 days or as agreed. For orders under 100€ we add a small invoice surcharge of 4,90€.
"Paytrail is a secure payment method for you. We have a payment institution licence issued by the Financial Supervisory Authority. The service is operated by Paytrail Oyj (business ID 2122839-7) and is part of the Nets family.
The Paytrail payment service forwards your payment to the merchant. If your bank statement or credit card bill shows Paytrail Plc, we have forwarded your payment.
The online store acts as a marketer of products and services and as a supplier of products to the customer. The online shop will take care of the legal obligations related to the transaction and other obligations that it determines itself. If you want to make a complaint or return a product, you should contact the online shop directly from which you ordered the product.
When an online shop uses Paytrail's payment service, you can find a description of the service on their website, for example the terms of delivery.
Payment service provider
The payment service is provided by Paytrail Oyj (2122839-7) in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the statement or card invoice and forwards the payment to the merchant. Paytrail Plc holds a payment institution licence. In the event of a complaint, please contact the supplier of the product in the first instance."
Paytrail Oyj, business code: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä, Finland
www.paytrail.com